Keep your bonus desk equally precise, day and night.
BetOps Services builds software that puts your operations team's daily repetitive work on clear rules. Our featured service, Bonus Request Automation, resolves player requests in seconds and notifies managers on Telegram.
- Player accountpassed
- Account activitypassed
- Campaign termspassed
- Duplicate bonus checkclear
- 24/7Requests handled without waiting for office hours or shifts
- SecondsChecks, result and player reply at the moment of the request
- 6 campaign typesReady setups from welcome to weekly loss
- 1 message per requestEvery result, with its reason, in your Telegram group
A bonus request looks simple. Checking it takes time.
Every request means reviewing account activity, applying campaign terms, calculating the amount and replying to the player. At peak hours, both delays and the risk of errors grow.
| Process | Manual desk | Bonus Request Automation |
|---|---|---|
| Handling | Depends on shifts and the queue | The moment a request arrives, at any hour |
| Checks | Can vary by person and steps can be missed | The same rules, in the same order, on every request |
| Duplicate bonuses | Depends on staff attention | The same request is never processed twice, and bonuses granted from the back office are taken into account |
| Player reply | Through live support, with delays | Result and reason on the same screen |
| Manager oversight | Reports and screenshots after the fact | Instant Telegram alert and record |
Bonus Request Automation
Players request their bonus from within your site. The system checks the terms, credits eligible requests automatically and explains the reason for the rest. The result reaches your manager group at the same moment.
- Welcome, deposit, loss, cashback, weekly loss and freebet setups
- Rates, caps, tiers and time limits are set for your brand
- Runs embedded in your site and leaves the rest of it untouched
- Player
- sample_player_41
- Bonus
- Welcome · €2,000.00
- Terms
- All met, details in the message
- Player
- sample_player_87
- Bonus
- Deposit Bonus
- Reason
- Campaign term not met
- Player
- sample_player_12
- Bonus
- Freebet · €1,000.00
Go live without tying up your technical team.
We handle setup and configuration. All we need are your campaign terms and the necessary access.
- Step 1
We define your campaigns
We review your promotion texts together and enter each campaign into the system with its rates, limits and terms.
- Step 2
We add it to your site
The request screen is embedded in a page on your site. Your Telegram group is connected for manager alerts.
- Step 3
We go live together
We try the scenarios with test accounts. Once the results are right, it opens to live players.
Start with one BetOps service and expand as you need.
Our services also include VoIP calling, SMS and fully autonomous finance panels. Once the customer panel is ready, you will be able to switch them all on and off from one screen.
- Bonus Request AutomationOn
- VoIP Calling PanelOff
- SMS PanelOff
- Fully Autonomous Finance PanelOff